Privacy Policy

Gizbo Casino may handle information that identifies, relates to or can reasonably be associated with a player. The information collected depends on how the website and services are used. Some information is provided directly by a player, while other information is created or collected when an account, payment method or device interacts with the site.

Account and contact details

When a player registers or communicates with us, we may handle details such as a name, date of birth, residential or contact information, login details and account preferences. We may also keep records of requests, messages and conversations with customer support. This information helps us create and maintain an account, provide assistance, communicate important service information and keep account records accurate.

Identity and verification information

To support account verification, age checks, responsible access and security procedures, we may request information from identity documents or other verification materials. These materials may contain information such as a full name, date of birth, photograph, document number, expiry date and address. We may also handle information used to assess whether account activity appears unusual, inconsistent or connected with fraud, identity misuse or other prohibited conduct.

Payment and transaction records

We may handle records about deposits, withdrawals, other account transactions, payment methods and transaction status. Payment providers may process payment information under their own privacy terms. Where appropriate, we may receive confirmation or limited payment-related information needed to reconcile transactions, investigate issues, prevent misuse and meet record-keeping obligations. Payment information is not needed for every website visit.

Device, usage and cookie data

When a player uses the website, we may collect technical and usage information such as an IP address, browser type, device type, operating system, language settings, pages viewed, approximate location derived from technical information, dates and times of access, referral information and error or performance data. We may also use cookies and similar technologies to remember preferences, support login and security functions, understand website use and improve the service.

Players should avoid sending unnecessary sensitive information through support messages or other free-text fields. If information is needed for a particular request, we will generally explain what is required and why.

Personal information is used for purposes connected with operating Gizbo Casino and providing a safer, more reliable service. The purposes may include the following:

• Creating, administering and securing player accounts.
• Providing website functions, account services and customer support.
• Processing and reconciling deposits, withdrawals and other transactions.
• Verifying identity, age and account information where checks are required.
• Detecting, preventing and investigating fraud, money laundering, account takeover, collusion, misuse and other security risks.
• Monitoring activity to protect players, the website and payment processes.
• Meeting legal, responsible gambling, tax, accounting and record-keeping obligations that apply to the service.
• Responding to questions, complaints, disputes, verification requests and data rights requests.
• Maintaining, testing, troubleshooting and improving website performance, features and security.
• Sending service communications, including account, transaction, security and policy messages.
• Sending promotional communications where permitted and where a player has provided the required consent or another lawful basis applies.
• Understanding general website usage and producing aggregated or de-identified information for operational and analytical purposes.

We aim to use information that is relevant to the purpose for which it was collected. Access to personal information may be limited to people, service providers and systems that need it for an approved business, support, security or legal purpose. Marketing consent is not intended to be a condition of using core account services.

Sharing information

Information may be shared where reasonably necessary to operate the website and services. This may include sharing relevant information with technology providers, hosting and security providers, identity and verification services, payment processors, professional advisers, customer support providers and other contractors that help deliver or protect the service. These parties are expected to handle information for authorised purposes and according to appropriate confidentiality and security arrangements.

Information may also be disclosed when needed to comply with a legal requirement, respond to a valid request, protect the rights or safety of a person, investigate suspected fraud or unlawful activity, enforce applicable terms, or support a corporate or service transition. We do not sell personal information as a general business practice. Where information is transferred or accessed across borders by a service provider, we take reasonable steps to support appropriate handling and protection.

Cookies

Cookies are small text files or similar technologies stored on a device when a website is used. Some cookies are necessary for functions such as account access, session management, fraud prevention, security and remembering essential choices. Other cookies may help us understand website traffic, remember preferences or assess the performance of features and communications.

Most browsers allow players to view, block, delete or limit cookies through browser settings. Disabling certain cookies may affect login, security features or the availability of parts of the website. Cookie controls provided by a browser may not remove information that has already been collected or change other account records. Players can manage cookies in their browser settings and should check the browser provider's instructions for further information.

Marketing communications

Where promotional messages are sent, players may unsubscribe by using the instructions in the relevant message or by contacting privacy support. A request to stop marketing will not normally stop essential service communications, such as messages about account security, transactions, verification, changes to services or important policy information. It may take a reasonable period to apply a marketing preference across all systems and campaigns.

Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication procedures, monitoring, secure transmission methods, system maintenance and staff or supplier requirements. No website, transmission method or storage system can be guaranteed to be completely secure.

Players should choose a strong, unique password, keep login details private, use trusted devices and contact support promptly if they suspect unauthorised account activity. Players should also take care when using public or shared devices and should log out after using their account.

How long information is kept

We keep personal information for as long as it is reasonably needed for the purposes described in this policy. The period can depend on the type of information, the reason it was collected, account activity, unresolved disputes, security needs and applicable legal or business requirements. Some records must be kept for a period required by law even after an account is closed or a player asks for information to be deleted.

When information is no longer required, we aim to delete it, securely destroy it or de-identify it, subject to applicable obligations. Information may be retained in secure backups for a limited period while normal technical processes are completed. Retained information is not used for unrelated purposes simply because it remains in a backup or record system.

Exercising privacy rights

Players may contact support@gizbocasino.best to ask about their personal information or exercise available data rights. Depending on the circumstances and applicable requirements, a player may request:

• Access to personal information held about them and, where appropriate, information about how it is used.
• Correction of personal information that is inaccurate, incomplete or out of date.
• Deletion of personal information where there is no continuing lawful or legitimate reason to retain it.
• Withdrawal of consent to marketing communications at any time.
• Further information about a privacy decision or the handling of a privacy request.

A request should include enough information to help us identify the relevant account or records and understand what is being requested. For security, we may need to verify the identity of the person making the request before providing information or changing records. We will consider and respond to requests within a reasonable timeframe, subject to identity checks, technical limitations, the rights of others, security concerns and any legal requirement to retain or disclose information.

Deleting information may affect the ability to keep an account open or provide certain services. Account closure does not automatically remove every record, particularly where information is needed for legal, fraud prevention, dispute resolution, security or accounting purposes. Where a deletion request cannot be fully completed, we will aim to explain the general reason and restrict the information to the extent appropriate.

Updates to this policy

This Privacy Policy may be updated when our services, information practices or legal requirements change. The current version will apply from the date it is published on the website. Players should review this page from time to time, particularly before continuing to use the website after a material update. If an update requires a separate notice or consent, we will take steps appropriate to the circumstances.