Responsible Gaming

Online gambling involves risk, and losses can occur. There is no guaranteed strategy, system or outcome that can remove this risk. Games are based on chance or other uncertain results, and previous results do not predict what may happen next. A win does not mean that another win is due, and a loss does not mean that a win is more likely.

Only gamble with money you can afford to lose after your essential costs and financial commitments have been met. Gambling should never be treated as an investment, a source of regular income or a solution to debt. Avoid using money set aside for rent, bills, food, education, medical needs or other important expenses.

• Decide how much time and money you are comfortable spending before you start.
• Keep gambling separate from household budgets and essential spending.
• Do not chase losses by increasing stakes or continuing for longer than planned.
• Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
• Take regular breaks and stop when you reach the limit you set.
• Remember that gambling is not a reliable way to earn money.

Planning your gambling in advance can make it easier to recognise when your activity is changing. Before playing, consider setting both a spending limit and a time limit. A clear plan can help you make decisions before emotions, excitement or frustration influence your behaviour.

Use available account tools

Depending on the services available to you, responsible gambling features may include deposit limits, loss limits, session or time reminders, cooling-off periods and account self-exclusion. These tools are intended to help you manage your activity. Read the information provided with each tool carefully, including when a change takes effect and whether a limit can be increased only after a waiting period.

Choose limits that reflect your personal circumstances rather than an amount suggested by anyone else. A lower limit may be appropriate if your financial situation changes. If you find yourself repeatedly changing or removing limits so that you can continue gambling, consider taking a break or requesting self-exclusion.

Keep track of your activity

Review your deposits, withdrawals, wagers and time spent gambling. Looking at your overall activity can provide a more accurate picture than considering individual wins or losses. Do not rely on a recent win to justify further spending, and do not try to recover losses by placing larger or more frequent bets.

Take a break when needed

A temporary break can be useful if gambling is taking more attention than intended. During a break, remove gambling applications or shortcuts where practical, avoid gambling-related content and tell someone you trust about your decision. If a temporary break does not feel sufficient, consider a longer self-exclusion period and professional support.

Gambling-related harm can develop gradually, and it may affect anyone. You do not need to wait for a serious financial loss before asking for help. Changes in your mood, relationships, work, study or health can be important signs that gambling is no longer within your control.

• Spending more time or money gambling than you planned.
• Feeling restless, irritable or preoccupied when you cannot gamble.
• Trying to win back money that has been lost.
• Borrowing money, selling belongings or using credit to gamble.
• Hiding gambling activity, losses or financial information from family or friends.
• Missing work, study, appointments or personal responsibilities because of gambling.
• Arguing with people close to you about gambling or money.
• Gambling to escape stress, sadness, loneliness or other difficult feelings.
• Feeling guilty, anxious or unhappy after gambling but continuing anyway.
• Neglecting sleep, health, relationships or everyday activities.

If any of these signs are familiar, stop and consider speaking with someone you trust. You can also contact an Australian gambling support service, counsellor, financial counsellor or qualified health professional. Support is available for people who gamble and for family members or friends affected by someone else’s gambling.

Self-exclusion is a formal way to restrict access to gambling for a selected period or until a chosen condition is met. If you decide that self-exclusion is right for you, follow the account process provided and read the terms before confirming your request. Self-exclusion should be treated seriously. Do not create another account, use another person’s account or ask someone else to gamble on your behalf.

If you have difficulty applying a limit, closing an account or requesting a break, use the available account support process. We may need to verify account information before applying certain changes. A request may not cancel transactions that have already been completed, so act as soon as you decide that a restriction is needed.

Talking openly with a trusted person can make it easier to stay accountable. You may also wish to seek confidential advice from an Australian gambling help service or a professional who understands gambling-related harm. These services can help with practical steps, emotional support, budgeting and referrals. If gambling is connected with serious distress or an immediate risk to your safety, seek urgent help from local emergency services or a qualified health professional.

Support for family and friends

The effects of gambling can extend to partners, relatives and friends. If someone else’s gambling is affecting you, set clear boundaries around money and shared responsibilities. Avoid covering losses or taking on debt to manage another person’s gambling. Keep important documents and funds secure, and seek independent financial or emotional support for yourself.

Gizbo Casino provides responsible gambling information so players can make informed decisions. We expect account holders to provide accurate information, comply with applicable requirements and use only accounts that belong to them. Gambling accounts must not be used by minors or by people who are not permitted to gamble.

We may apply account checks, restrictions or other measures where required by applicable rules, our policies or responsible gambling concerns. We may also review activity when there are indicators that a player may be experiencing difficulty. These measures are not a replacement for personal limits or professional support, and they may not identify every risk.

Promotional messages and gambling content should be considered carefully. Do not allow an offer, bonus or promotion to influence you to gamble beyond your planned budget or time. Any promotion is subject to its own conditions, and you should read those conditions before participating. If you have chosen a break or self-exclusion, do not use promotional material as a reason to resume gambling.

This page provides general information and is not financial, legal or medical advice. Responsible gambling tools and support options may vary according to your location, account status and applicable requirements. For further information, review the relevant account guidance and terms, or seek independent advice before making a decision.